Access to, browsing on and use of the web platform (hereinafter, the "Web Platform") implies the express and unreserved acceptance of all the terms contained in these Terms of Use, which have the same validity and effectiveness as any contract signed and agreed in writing.
Their observance and compliance shall be enforceable with respect to any person who accesses, browses or uses the Web Platform. If you do not agree with the terms set forth, do not access, browse or use the Web Platform.
1. Identification
Owner: ASTARA STORE, S.L. (hereinafter Astara Store).
Registered address: Avenida de Bruselas, 32. Alcobendas, 28108.
Telephone & fax: 910552477.
E-mail:
help@astarastore.comCIF: B87677043.
Registered in the Mercantile Registry of Madrid, Volume 35,323, Folio 130, Page M-635010.
2. Purpose
This website is a technological platform through which the user can configure the vehicle they want, obtain its price and proceed both to sample it, through a test drive of a vehicle equal to or at least similar to the one they want, and to purchase it online.
Astara Store limits itself to managing the Web Platform under the terms described in these conditions, with it constituting a platform through which official dealers proceed to sell their vehicles. Astara Store is not, therefore, an official dealership, it does not form part of the dealer network of the vehicle brands included on the Web Platform and it does not have any business relationship with the owners of those brands.
These Terms of Use regulate the access to, browsing on and use of this Web Platform, notwithstanding that Astara Store reserves the right to modify its presentation, configuration, and content, as well as the conditions required for its access and/or use. The access and use of the content of the Web Platform following the entry into force of any modifications or changes imply the user’s acceptance of them.
Nevertheless, these Terms of Use may be completed by Astara Store with specific conditions that regulate the use of certain services or products (free or paid) that may be offered through this Web Platform. Indeed, access to certain content and the use of some services or products may be subject to certain specific conditions, which, depending on the case, shall replace, complete and/or modify these Terms of Use.
Astara Store reserves the right to modify the terms and conditions stipulated here, totally or partially, publishing any change in the same way as these Terms of Use or through any type of communication addressed to users.
For the purposes of interpreting these Terms of Use, Astara Store understands that a person becomes a user at the time they accept the Terms of Use and the Privacy Policy set out on the Web Platform, with a visit to it sufficing to that end.
3. Access and registration
Access to the content of the Web Platform is completely free, notwithstanding the fact that there may be sections or specific services that require the payment of a fee for their use and enjoyment – in such cases, the user will be duly informed, and they must expressly accept in order to enjoy them.
In the event that a user does not have a username and password to access the Web Platform, they must register through the following link: [
https://astarastore.com/signup], where they shall enter all their genuine and truthful data, since that is the only way that we will be able to process possible orders that are made in the future, as well as to correctly manage commercial relationship with the user.
Although access to the Web Platform is not limited, which means that any user can access it, in order to use the services provided by the Web Platform and formalise a vehicle purchase contract through it, the user must be aged eighteen (18) years old or over.
If you become aware of any abuse or violation of these Terms of Use, please notify us immediately and, in particular, those that affect or may affect minors.
Access to and navigation on the Web Platform do not require registration, however, to make a purchase or to receive advertising, information and offers about our promotional campaigns and products on a periodic basis, you will need to fill in the web forms enabled for that purpose. Registration on the Web Platform is free, unless otherwise indicated.
Under no circumstances shall Astara Store be responsible for the veracity of the registration data provided by users, so each of them shall be solely responsible for the possible consequences, errors and failures that may arise from any lack of quality in the data.
3.1. Requirements to register as a user
In order to register as a user, you must be eighteen (18) years old or over and you must provide all the data required and specified as mandatory.
In the same way, the registered user assumes that the user account is personal and non-transferable, with both individuals and legal entities being able to register on the Web Platform, regardless of whether they are commercial companies or other types of entities.
Passwords are personal and non-transferable and must be generated by the user in accordance with the robustness and complexity rules established by the Astara Store at any time. The password created by a user shall have unlimited validity.
If a user selects a password that does not meet the minimum requirements in accordance with the password policy approved and in force in the Astara Store, the User shall be notified of the breach and of the conditions that the password must meet for its effective validity upon registration of the user in the Astara Store.
Nevertheless, Astara Store has the necessary functionalities so that the user can change their password when they deem it appropriate, provided they notify the Astara Store in advance when, for example, they suspect or know that the confidentiality of their password has been breached.
Passwords are personal and non-transferable. The user agrees to make diligent use of their password and to keep it secret, not sharing it with any third party or with the Astara Store. Consequently, users are responsible for the proper custody and confidentiality of any identifying data and/or passwords they select as registered users of the Astara Store, and undertake not to assign their use to third parties, either temporarily or permanently, nor allow access to outsiders. The user shall be responsible for any illicit use of the Web Platform by an illegitimate third party, who uses a password for this purpose due to non-diligent use or loss of it by the User.
By virtue of the above, it is the user's obligation to immediately notify Astara Store about any event involving the improper use of identifying data and/or passwords, such as their theft, loss, or unauthorised access, in order to proceed with their immediate cancellation. Until such facts are communicated, Astara Store shall be exempt from any liability that may arise from the improper use of identifying data or passwords by unauthorised third parties.
Finally, Astara Store informs you that for the correct completion of a purchase, certain data shall be required to process it, such as the buyer's address, other real data, contact telephone number, and means of payment.
3.2. Unsubscribe as a registered user
In order to register as a user, you must be eighteen (18) years old or over and you must provide all the data required and specified as mandatory.
In the same way, the registered user assumes that the user account is personal and non-transferable, with both individuals and legal entities being able to register on the Web Platform, regardless of whether they are commercial companies or other types of entities.
4. Intellectual and industrial property rights
In order to register as a user, you must be eighteen (18) years old or over and you must provide all the data required and specified as mandatory.
In the same way, the registered user assumes that the user account is personal and non-transferable, with both individuals and legal entities being able to register on the Web Platform, regardless of whether they are commercial companies or other types of entities.
Passwords are personal and non-transferable and must be generated by the user in accordance with the robustness and complexity rules established by the Astara Store at any time. The password created by a user shall have unlimited validity.
If a user selects a password that does not meet the minimum requirements in accordance with the password policy approved and in force in the Astara Store, the User shall be notified of the breach and of the conditions that the password must meet for its effective validity upon registration of the user in the Astara Store.
Nevertheless, Astara Store has the necessary functionalities so that the user can change their password when they deem it appropriate, provided they notify the Astara Store in advance when, for example, they suspect or know that the confidentiality of their password has been breached.
Passwords are personal and non-transferable. The user agrees to make diligent use of their password and to keep it secret, not sharing it with any third party or with the Astara Store. Consequently, users are responsible for the proper custody and confidentiality of any identifying data and/or passwords they select as registered users of the Astara Store, and undertake not to assign their use to third parties, either temporarily or permanently, nor allow access to outsiders. The user shall be responsible for any illicit use of the Web Platform by an illegitimate third party, who uses a password for this purpose due to non-diligent use or loss of it by the User.
By virtue of the above, it is the user's obligation to immediately notify Astara Store about any event involving the improper use of identifying data and/or passwords, such as their theft, loss, or unauthorised access, in order to proceed with their immediate cancellation. Until such facts are communicated, Astara Store shall be exempt from any liability that may arise from the improper use of identifying data or passwords by unauthorised third parties.
Finally, Astara Store informs you that for the correct completion of a purchase, certain data shall be required to process it, such as the buyer's address, other real data, contact telephone number, and means of payment.
5. Links
5.1. Links to other pages
In the event that links to other web pages are displayed on the Web Platform through different buttons, links, banners or embedded content, Astara Store informs that these are managed by third parties, and Astara Store does not have the human or technical means to know in advance and/or to control and/or to approve all the information, content, products and services provided by other platforms to which links may be established from the Web Platform.
Consequently, Astara Store cannot assume any type of responsibility for any aspect relating to the Web Platform or any web page to which links are established from the Web Platform, specifically, by way of example and not limitation, to their operation, access, data, information, files, quality and reliability of their products and services, their own links and/or any of their content, in general.
In this sense, if users have effective knowledge that the activities carried out through any of these third-party web pages are illegal or contravene morality and/or public order, they must immediately notify Astara Store for the purpose of proceeding in a unilateral way to disable the access link to them, which shall be carried out in the shortest time possible.
In any case, the establishment of any type of link from the Web Platform to another external web page has a merely informative purpose and in no case does it imply a suggestion, invitation or recommendation about said page. Likewise, it shall not imply that there is any kind of relationship, collaboration or dependency between Astara Store and the entity responsible for that external website.
5.2. Links from other websites to the web platform
Astara Store does not authorise the establishment of a link to the Web Platform from any pages that contain illicit, illegal, degrading, obscene materials, information or content and, in general, that contravene the laws, morals or public order, or generally accepted social norms.
In any case, users may establish links on their respective web pages that lead to the Web Platform, as long as they meet the following conditions: a) the link may not reproduce the content of the Web Platform or parts of it in any way; b) users may not create a browser or a border environment on the sections of the Web Platform, nor can they modify the Web Platform in any other way; c) users are not allowed to make false, inaccurate or incorrect statements or indications about the Web Platform and/or, in particular, declare or imply that Astara Store has authorised the link or that it has supervised or assumed responsibility in any way for the content or services offered or made available on the web page on which said link is established; d) the web page on which the link to the Web Platform is established must not contain information or content that is illicit, contrary to morality or generally accepted good customs and public order, nor will it contain content contrary to any rights of third parties, including intellectual and industrial property rights and/or the right to honour, to personal or family privacy or to one's own image or any other right, or content contrary to the regulations governing the protection of personal data.
Astara Store does not have the power or the human or technical means to know, control or approve all the information, content, products or services provided by other web pages that have established links to the Web Platform. Astara Store does not assume any type of responsibility for any aspect relating to the web pages that establish a link to the Web Platform, specifically, by way of example and not intended to be exhaustive, relating to their operation, access, data, information, files, quality and reliability of their products and services, their own links and/or any of their content, in general.
6. Rules of use of the web platform
Access to and use of the Web Platform for illegal or unauthorised purposes, for economic purposes or otherwise, is not allowed and, therefore, the consequences of any such use shall be the sole responsibility of the user. In particular, and without the following list intended to be exhaustive, users are prohibited from:
Using the Web Platform in any way that may cause damage, interruptions, inefficiencies or defects in its operation or on the computer of a third party;
Using the Web Platform for the transmission, installation or publication of any virus, malicious code or other harmful programs or files;
Using the Web Platform to collect personal data from other users;
Using the Web Platform illegally, against good faith, morality and public order;
Registering on the Web Platform with a false identity, impersonating third parties or using a profile or performing any other action that may confuse other users about the identity of the origin of a message;
Accessing without authorisation any section of the Web Platform, other systems or networks connected to the Website, any Astara Store server, or the services offered through the Web Platform, through hacking or forgery, extraction of passwords or any other illegitimate means;
Breaking, or attempting to break, the security or authentication measures of the Web Platform or any network connected to it, or the security or protection measures inherent to the content offered on the Web Platform;
7. Liabilities and guarantees
Consequently, Astara Store cannot guarantee: (i) the continuity of the content of the Web Platform; (ii) the absence of errors in said content; (iii) the absence of viruses and/or other harmful components from the Web Platform or the server that supplies it; (iv) the invulnerability of the Web Platform and/or the impossibility of violating the security measures adopted on it; (v) the lack of usefulness or performance of the content of the Web Platform; and (vi) the damage caused, to itself or to a third party, by any person who violates the conditions, rules and instructions that Astara Store establishes on the Web Platform or through the violation of the security systems on the Web Platform.
Nevertheless, Astara Store declares that it has adopted all the necessary measures, within its possibilities and technical powers, to guarantee the operation of the Web Platform and reduce system errors to a minimum, both from a technical point of view as well as in terms of the content published on the Web Platform.
Astara Store does not guarantee the legality, reliability or usefulness of the content provided by third parties through the Web Platform. If the user becomes aware of the existence of any content that is illicit, illegal, contrary to the law or that could imply an infringement of the rights of third parties, they must immediately notify Astara Store so that it can proceed to adopt the appropriate measures.
Astara Store shall not be responsible for the veracity, integrity or updating of the information published on the Web Platform from sources outside of it, nor for that contained on other platforms that are linked from the Web Platform. Moreover, shall Astara Store shall not assume any responsibility for hypothetical damages that may arise from the use of the aforementioned information.
8. Suspension of the web platform
Astara Store reserves the right to suspend, modify, restrict or interrupt, either temporarily or permanently, access, browsing, use, hosting and/or downloading of content and/or use of the Web Platform services, with or without prior notice for users who contravene any of the provisions detailed in these Terms of Use, without granting said users any grounds for demanding any compensation in this regard.
9. Confidentiality and data protection
In accordance with the provisions of (EU) Regulation 2016/679 from the European Parliament and Council dated 27 April, governing the protection of natural persons regarding the processing of personal data and the free circulation of that data, which repeals Directive 95/46/CE (General Data Protection Regulation – GDPR), all personal data provided during the use of the website shall be treated in accordance with the provisions of the Privacy Policy that all users must expressly accept in order to use and register in the system.
Any user who accepts these terms of use accepts our Privacy Policy in an informed, express, and unequivocal manner, assisting in this sense with the rights of access, rectification, deletion, opposition, limitation of treatment and, when legally appropriate, portability, regarding their personal data; and they may exercise those rights as reported in the aforementioned Privacy Policy.
To submit claims regarding the use of our services, you may send an email to the address
privacy.es@astara.com, in order to pursue a friendly solution in any case in the first instance.
10. General
Regardless of the provisions of the specific conditions that may be established, Astara Store may terminate, suspend, or interrupt, at any time and without prior notice, access to the contents of the Web Platform, without the possibility of the user demanding any compensation. After such a termination, the prohibitions over the use of the content previously set forth in these Terms of Use shall remain in force.
Likewise, if the user fails to comply with these Terms of Use, Astara Store may suspend or cancel their profile automatically and without prior notice, and under no circumstances would such a suspension or cancellation give the user the right to receive any compensation. For these purposes, Astara Store informs that it may notify and collaborate in a timely manner with the competent police and judicial authorities if it detects any infraction of current legislation or if it suspects the commission of a crime.
The contracting of any product and/or service offered, be it paid for or free, shall be regulated by the general and/or specific conditions of each specific service provided for that purpose.
In the event of a discrepancy between the provisions of these Terms of Use and the specific conditions of each specific service on the Web Platform, the provisions of the latter shall prevail.
In the event that any provision of these Terms of Use is declared null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, such nullity or non-application shall not affect the remaining provisions of these Terms of Use.
The non-exercise or execution by Astara Store of any right or provision contained in these Terms of Use shall not constitute a waiver of said right or provision, unless acknowledgment and agreement is duly given in writing by it
11. Applicable law and competent jurisdiction
These General Conditions are governed by Spanish Law. The parties submit, by their own volition, to the courts and tribunals of the user's domicile for the resolution of conflicts, waiving the right to due legal process in any other jurisdiction. Likewise, as an entity belonging to Confianza Online and under the terms of its Code of Ethics, in the case of disputes relating to online contracting and advertising, data protection and the protection of minors, the user may resort to Confianza Online's out-of-court dispute resolution system (
www.confianzaonline.es).
If you want to file a claim, you can do so through the European Union's online dispute resolution (ODR) platform.
Last update: 22 April 2019
© Astara Store, S.L., All rights reserved.