Q: Booking: how does it work?

How can I reserve my car? Once you have chosen your future car we give you the option to reserve it for 300 euros so that it is not taken away from you during the purchase process. Our cars are in high demand ;) When should I do it? You can do this when you choose to pay by bank transfer. How long do you reserve the car for me? We block your car for 5 days until we receive the receipt. Do you refund the reservation fee if I decide not to buy it? Yes, in any case your reservation is a deposit to block your car. If at any time you decide to cancel your purchase before paying the total amount, we will refund you the 300 euros of your reservation. How do I cancel my reservation? The cancellation will be done manually through one of our advisors. You can contact them through the Astara Store chat or by writing an e-mail to help@astarastore.com What happens if the reservation expires? Don't worry, before unlocking your car we will call you to confirm if you are still interested or if you have finally decided to cancel your purchase and you want your reservation fee back.

Question 1

What is Astara Store?

Accepted Answer

Astara Store is the first marketplace for cars and motorcycles in Spain. It is the largest online platform through which you can buy a new car through a single website. In a simple and comfortable way we offer you a complete experience in which without leaving home you will be able to complete the transaction of a new vehicle.
Enter our catalog of cars or motorcycles, select the vehicle you are most interested in and choose your payment method to receive it at your doorstep in just 15 days.

Question 2

Is Astara Store an official dealership?

Accepted Answer

Astara Store is not an ordinary dealer, there are many of us! We work with official dealer networks as their sales agents, intermediating on their behalf to offer the best buying experience. We want to offer the user all the possible options to really find the car they need, not just the possibilities of one brand.

If you are a dealer and want to collaborate with us, write to hello@astarastore.com

Question 3

How can I contact Astara Store if I have any questions during the purchase process?

Accepted Answer

The most direct way to contact any of our advisors is through the message icon that you will find at the bottom right of our website.
Clicking on it will open a chat window in which you can talk to one of our advisors and ask any questions you may have. From Monday to Friday between 9:00 am and 8:00 pm and on Saturdays from 10:00 am to 2:00 pm, we will try to answer you right away. If you write us outside these hours we will try to answer you as soon as possible :)

If you want to write us an e-mail you can do it through hello@astarastore.com or call us at 910 552 477.

Question 4

Who are our advisors?

Accepted Answer

Our advisors are automotive experts who will accompany you throughout the process of choosing and buying a car or motorcycle at Astara Store.
They will be your contact persons for any operation you make through Astara Store channels (web, app or social networks). They will introduce you to the cars and answer all your questions and will be available at all times in our chat or through help@astarastore.com

Question 5

What does #prematriculated car mean?

Accepted Answer

Occasionally you will find in our catalog some models with the hashtag #prematriculated and a special price. What does this mean?
They are brand new cars, which have been previously registered in the name of a dealer. But the important thing is that they have not touched the asphalt!
In short, we will make the transfer of registration to take your name and you will save a very significant amount.

If you want to know more details about this type of cars, do not hesitate to write us through the chat or send us an e-mail to hello@astarastore.com

Question 6

Can I configure cars?

Accepted Answer

We don't want to keep you waiting, so the cars we show you in our catalog are the ones we have available to register as soon as you make your purchase.

We work to offer you as much variety as possible and continue to expand our catalog so you will surely find several options that meet your needs.
If not, or if you have a special request, please contact our advisors at help@astarastore.com and we will try to locate it in our network of partners.

For each model, we have different versions, colors and finishes with their corresponding equipment that you will find in the catalog of our website.
If you want to know what accessories or equipment each version includes, do not hesitate to contact our advisors.

Question 7

Booking: how does it work?

Accepted Answer

How can I reserve my car?
Once you have chosen your future car we give you the option to reserve it for 300 euros so that it is not taken away from you during the purchase process. Our cars are in high demand ;)

When should I do it?
You can do this when you choose to pay by bank transfer.

How long do you reserve the car for me?
We block your car for 5 days until we receive the receipt.

Do you refund the reservation fee if I decide not to buy it?
Yes, in any case your reservation is a deposit to block your car. If at any time you decide to cancel your purchase before paying the total amount, we will refund you the 300 euros of your reservation.

How do I cancel my reservation?
The cancellation will be done manually through one of our advisors. You can contact them through the Astara Store chat or by writing an e-mail to help@astarastore.com

What happens if the reservation expires?
Don't worry, before unlocking your car we will call you to confirm if you are still interested or if you have finally decided to cancel your purchase and you want your reservation fee back.

Question 8

I want to buy a new car! What payment methods do you accept?

Accepted Answer

In Astara Store we give you all the facilities to organize the payment of your new car in the most convenient way for you. For this we offer you 3 methods of payment:
By credit card, paying the total amount at once, without reservations or deadlines. It is the most direct and fastest way to complete your purchase.
By bank transfer, paying first a reservation of 300 euros by credit card or Paypal (coming soon). After paying your reservation we block your car for 5 days so you can make the transfer of the total amount of the car and send us the receipt. As soon as it is effective, we will start the registration process. Remember that after having paid the reservation, if you finally decide not to finalize your purchase, we will refund you the full amount.
Financing the car, to pay the amount comfortably in the installments of your choice, you will have to fill in a super easy and fast form, where we will ask you some personal and professional data.
Once you have sent the form to the financial institution, you will receive an immediate response, where we will let you know if your application has been pre-approved or not, and if so, the conditions under which the loan will be granted.
If you accept them, we will ask you for documentation to verify your employment status and prepare your contract.

Question 9

How long is the warranty on the vehicle I buy?

Accepted Answer

The duration of the warranty may vary depending on the type of vehicle and its specific characteristics. In general, new cars come with factory warranties, while for second-hand cars, we offer a minimum warranty of one year. This may be longer depending on the specific conditions and policies of each vehicle.

In any case, both during the purchase process and for the after-sales service from Astara Store we will accompany you and we will be at your disposal for any questions or problems you may have.

Question 10

How do I apply for financing at Astara Store?

Accepted Answer

You've found your perfect match in our catalog, but you need financing to make her yours... And now what?

Applying for financing at astarastore.com is very easy and convenient. Once you have chosen the vehicle of your dreams, we will show you a financial calculator with which you can simulate approximately the total cost of the financing by changing the number of months and whether or not you want to make a down payment.
Once you are sure, you will have to fill in a form where we will ask you for personal and professional data. Without these, the banks will not be able to evaluate your financial request.

Once the form has been sent, you will have to provide a series of documents to certify the information you have given us. With them, we will analyze your request with the different banks we work with and we will inform you of the result.
If everything has gone well, you will only have to accept and sign the financing contract that we will send you. Then we will help you with all the paperwork to register and put the vehicle in your name and in less than 15 working days you will have your vehicle at home!

If you want to know more details about each step, we recommend you to consult our financing page.

Question 11

Are the financing prices offered definitive?

Accepted Answer

The financing prices initially shown are indicative and subject to final approval by the financial institution. These prices may vary depending on different factors, such as the credit profile of the applicant, the amount of the loan, the financing term, and other specific conditions.

Question 12

How is my vehicle finance instalment calculated?

Accepted Answer

The finance instalment is calculated by considering several key factors:

Total to finance: this is the amount you borrow from the bank to purchase the vehicle.
Interest rate: represents the cost of the loan. The higher the rate, the higher the instalments.
Loan term: the period over which you plan to repay the loan. A higher number of instalments can mean lower monthly payments, but a higher total cost.

The calculation is done using our calculator, where you can adjust the number of loan instalments and the down payment according to your needs.

Question 13

How long does the financial study take?

Accepted Answer

After the initial validation (in which you receive a proposal according to the data you enter in our web form), you must provide our online platform, your ID card, and a series of documents according to your employment situation for final validation, i.e. the financial study. This study is usually completed quickly within 24 to 48 hours. We want you to get fast and accurate answers so you can move forward with confidence towards the purchase of your new vehicle. Your path to approval is just one step away. 🚀🔍

Question 14

How and when do I pay the down payment if I have requested it as part of my financing?

Accepted Answer

You will have to pay the down payment before or after signing the financing contract. Our sales agents will contact you so that you can make a bank transfer. It is important to note that the vehicle will not be delivered before receiving the agreed down payment. We are here to help you and make your buying experience as easy and satisfying as possible. 📆💳

Question 15

When is my loan activated and paid out?

Accepted Answer

At Astara Store, once your financial study has been completed and approved, we activate your loan and make the corresponding payment within 24-48 hours after you have signed your contract. We want you to enjoy your new car as soon as possible, so we make sure everything is set up quickly and efficiently. 🚗💨

Question 16

Is an online signature gateway secure?

Accepted Answer

Our online signature gateway is designed with the highest security standards to protect your personal and financial data. We use advanced encryption technologies and robust security measures to ensure the confidentiality and integrity of the information you share with us during the signing process. You can rest assured that your documents are protected and that we take security seriously in every transaction you make with us.

Question 17

What documents do I need to apply for a loan?

Accepted Answer

Financing at Astara Store is a simple process and here is what you will need:

Personal Documentation: Provide personal identification documents, such as your DNI or NIE, to verify your identity.
Proof of Income: Provide proof of recent income, to assess your financial capacity:
- Bank receipt
- Work record and last two payslips if you are employed.
- Last two quarters of VAT (form 303) and personal income tax for the last year (form 100) if you are self-employed.
- Pension revaluation for the current year if you are a pensioner.
Bank details: Provide your bank account details to facilitate payments and financial management.

Once we have this information, our team will be ready to process your funding application and guide you every step of the way. We are here to make the process clear and accessible for you.

Question 18

How do I get a Pension Certificate?

Accepted Answer

You have applied for financing on Astara Store and now you need to provide documentation for the financial institution to validate the information provided. One of the documents requested if you are a pensioner is your pension certificate. Here's how to get it, it's very easy!

1. Go to www.seg-social.es

2. Click on Sede Electrónica

3. Go to Citizens > Reports and Certificates > Consultation of social security certificates and debt reports

4. Next, you will be asked for the following:
* ID card number
* Date of birth
* Social security number, which you will find on your pay slip or social security card. Remember to complete this field without spaces, dashes or slashes. Only the numbers. :)
* Telephone number to which the login code will be sent to you. Check that you are entering it correctly.

5. Instantly, you will receive a numerical code by SMS to the phone number you have provided and with it you will access the download link.

6. On the right-hand side, click on the "Revaluation certificate" link and it will download as a PDF.

See how easy it is? If you have any problem, do not hesitate to contact us. As always, we will be happy to help you.

Question 19

Accepted Answer

Question 20

How do I increase my buying power?

Accepted Answer

At Astara Store, we understand the importance of maximizing your creditworthiness. Here are some effective strategies:

Giving a Down Payment: Providing money upfront can improve your creditworthiness. It is an effective way to reduce the amount of financing. Generally, it is advisable to put down 20% of the vehicle's value.
Vehicle as part payment: This is offering your current vehicle as part payment to reduce the amount of money to borrow. Currently, we do not yet have this service available. However, we are working to implement this functionality as soon as possible, as we understand it may be a valuable option for you. In the meantime, you can either take it to a dedicated dealer or try to sell it on your own for more cash.
Co-owner: Evaluating the possibility of adding a co-owner can be beneficial to increase creditworthiness as it can provide security to the bank. The co-owner has the same obligations as the owner, therefore, he/she will be liable with his/her present and future assets to repay the loan. He/she must be solvent and have a good credit history.
Maintain a good banking profile: Avoid changing banks frequently, paying off debts, and maintaining a positive credit history are essential steps. In addition, owning property and other collateral can also positively influence your borrowing capacity 🚗💳.

Question 21

What is a guarantor? And a co-owner?

Accepted Answer

Guarantor
A guarantor is a person who agrees to assume responsibility for the loan if the primary borrower is unable to make payments. This person, known as a guarantor, offers financial backing to provide an additional layer of security to the lender. The guarantor generally must have good credit standing and financial capacity.

Co-owner
A co-owner, on the other hand, is a person who shares responsibility for the loan with the primary borrower. Both are co-owners of the loan and must make payments. This structure can be beneficial in improving financing conditions by combining the credit profiles and financial capacities of both parties.

Question 22

Is it possible to finance in one person's name and put the vehicle in another person's name at Astara Store?

Accepted Answer

Yes, at Astara Store we offer flexibility in terms of vehicle ownership and loan holder. It is possible to finance a car in the name of one person and register the vehicle in the name of another. This can be useful in situations where, for example, one person is taking a loan, but the car will mainly be used by another.

Question 23

What are the interest rates and APRs for financing with Astara Store?

Accepted Answer

At Astara Store, we work with various financial institutions to offer you the best possible conditions. The Nominal Interest Rate (NIR) is 6.99% for motorbikes and between 6.99% and 7.5% for cars.
The specific Annual Percentage Rate (APR) will depend on several factors, including your credit profile, the amount of the loan, the financing term, and the interest rates applied by each bank.
If you want to know more, we tell you the difference between APR and NIR.

Question 24

What contracting costs can I find in the financing?

Accepted Answer

In addition to the price of the car and the monthly payments, it is essential to consider the APR and fees.
The APR includes the fees associated with the financing. They can vary depending on the financial institution and the type of loan. Some common fees that may apply include:

Origination fee: This fee is charged at the beginning of the loan to cover the administrative costs associated with opening the credit.
Partial or total early repayment fee: If you decide to repay part or all of the loan before the maturity date, you may be charged an early repayment fee.
Condition modification fee: If you request changes to the original terms of the loan contract, such as adjustments to terms or interest rates, the financial institution may charge a modification fee.
Late or non-payment fee: If you are late in paying your installments, the financial institution may apply a late or non-payment fee.
Associated insurance: Although these are not strictly speaking fees, some financial institutions may require you to take out certain insurances, such as life insurance or payment protection insurance.

It is important to carefully review the terms of the loan contract before signing to understand all associated fees and charges. In addition, regulations may vary, so it is advisable to check with the financial institution for specific information on the fees that would apply to your loan. 🚗💡

Question 25

What services are included in my purchase?

Accepted Answer

The costs of delivery and essential services, such as:

Change of name and agency fees
Payment of the current year's road tax
Home delivery (at no extra cost, within the peninsula)

With no surprises or hidden costs, we want your experience to be hassle-free from the moment you choose your car until you have it in your hands. 🚚✨

Question 26

How long is my offer valid?

Accepted Answer

Your application is valid for 15 days. Please note that before you have the financing contract that you are going to sign, the offer may change, as depending on the bank with which the contract is finally signed, the conditions may vary slightly. In any case, we always work to ensure that the conditions that we have initially offered you do not change, or if they do, it is as little as possible.
So, from the moment you receive your personalized offer, you have two weeks to consider it and decide - we want you to make the best decision for you! 📅🛣️

Question 27

Are there any permanence requirements?

Accepted Answer

We do not impose any mandatory permanence on our financing arrangements. We understand that circumstances can change, and we want you to be free to make decisions that suit your needs. Please note that each bank may have different terms and conditions and may penalize you for early payment or cancellation. You will need to review these conditions in the contract you sign on a case-by-case basis.

Question 28

At what point does the financing become binding?

Accepted Answer

Financing with Astara Store is considered binding once both parties, i.e. you as the customer and us as the supplier, have signed the relevant contract. This document details all agreed terms and conditions, setting out the obligations of both the customer and Astara Store. Before signing the contract, you have the opportunity to review and fully understand the terms of the financing. We strive to provide full transparency at every step of the process and are here to answer any questions you may have before financing.

Question 29

Retention of title: Can I sell the vehicle I am financing?

Accepted Answer

Retention of title is a legal clause that implies that the lender (bank) retains the ownership of the vehicle until you have completed the full payment of the loan.
It is possible to sell the vehicle you are financing, however, it is crucial to keep in mind that there is a retention of title clause on the vehicle. Therefore, if you want to sell the vehicle before paying off the debt, you will have to do so in coordination with the financial institution, as the latter will first require you to pay off the outstanding balance. Once the last payment has been made, the financial institution will release the reservation and you will receive the title in your name. This is usually done by issuing a document certifying the release of the reservation of title and the transfer of ownership to the borrower.

Question 30

Where and when will I get my new car?

Accepted Answer

At Astara Store we are committed to deliver the car to the address you specify or arrange a pick up point if you prefer. As all the cars we have in our catalog are 'in stock', the maximum estimated delivery time will be 15 days from the moment we start the registration process. In any case, we will always be in contact with you to inform you of the status of the process. Our advisors will answer all your questions at hello@astarastore.com or by calling 910 552 477.

Question 31

Are there any shipping costs?

Accepted Answer

Everything is included in the advertised price, so there are no additional shipping costs. At Astara Store, we strive to provide a clear and straightforward service so that you can make the most of your new purchase.

Question 32

What if I am not convinced in the end?

Accepted Answer

We understand that decisions can change and at Astara Store we value transparency. If, for any reason, you realize that it was not the vehicle of your dreams, we recommend that you contact us as soon as possible by sending an email to hello@astarastore.com or call us at 910 552 477 and we will explain how to proceed. However, you must tell us within 15 days or 500 km which starts counting from the time of delivery.

We are here to help you explore and understand the options available to meet your needs. Your satisfaction is our priority, and we will work with you to find the best possible solution.
See our delivery and return policy for more details.

Question 33

For example, the appraisal of your current car.

Accepted Answer

If like most of our buyers you are interested in having your current car appraised, we can help you!

At Astara Store we work with the leading vehicle appraisal company in Spain. True to our commitment that you don't move from home, we will pick up your car, take it to appraisal and return it to you in a couple of hours with a formal appraisal offer.

It's that simple:
You will only have to send us an email with your intention to appraise the car to hello@astarastore.com and we will coordinate with you.

We also leave here the data we would need you to send us to hello@astarastore.com to make a pre-appraisal:

Make, model and version
Date of registration
Registration number
Current mileage
Color
Main and optional equipment
Condition of the car
Interior and exterior photos (3-4 of each) of the best possible quality to see the condition of the car.

With this information we will provide you with a pre-appraisal of your vehicle in a matter of hours. If you are satisfied with it, we will send an agent to do a live appraisal.

What you get for your used car, you can put towards your new car!

Question 34

Is it compulsory to take out insurance?

Accepted Answer

While it is not strictly mandatory to take out insurance, we strongly recommend that you consider insuring your vehicle. Adequate insurance not only provides peace of mind in the event of unforeseen events but may also be a requirement of some financial institutions. We are here to advise you on the insurance options available and ensure you have the information you need to make the best decision for your needs and preferences.

Question 35

Do you want to collaborate with Astara Store?

Accepted Answer

If you are an official dealer and would like to have the best online showcase and be able to reach your customers through the Internet, we are the solution!

Astara Store Partners Program
Contact us and we will tell you more. You can write to partners@astarastore.com, we will explain the possible ways of collaboration or call us at 910 552 477.

Question 36

How do I get a valuation for my car?

Accepted Answer

To get a valuation, simply complete our online form with details of your car, such as make, model, year, mileage and general condition. Our team will assess your car and provide you with an offer quickly.

Question 37

What documents are needed to upload your check?

Accepted Answer

You will need to have on hand the car's title, your personal identification, the vehicle's service history, and any other documentation, your vehicle's service history, and any other relevant documentation such as accident or repair such as accident or repair reports.

Question 38

Does my car need to be in perfect condition to have it appraised?

Accepted Answer

No, your car doesn't need to be in perfect condition. We evaluate every vehicle fairly, considering its current condition. However, a car in car in better condition may receive a higher valuation.

Question 39

Can I trade in a car that I am still financing?

Accepted Answer

Yes, you can trade in a car that you are still financing. In this case, we need to verify the remaining balance of your loan. The amount of the outstanding loan will be deducted from the trade-in value of your car and, if there is any remaining balance, you can either pay it off directly or include it in the financing of the new vehicle.

Question 40

What benefits do I get when I trade in my car at Astara Store?

Accepted Answer

By having your car included in a transaction you get a number of benefits, such as a fair and accurate assessment of the value of your car, a simplified trade-in process, and the simplified trade-in process, and the ability to choose from a wide range of new and used vehicles. new and used vehicles. In addition, we offer personalised assistance throughout the process to ensure a smooth trade-in experience.

Question 41

Does the trade-in have any cost?

Accepted Answer

No, your car appraisal is a free service that we offer at Astara Store.

Question 42

What happens if I do not agree to the trade-in offer?

Accepted Answer

If you do not agree to the offer, you are not obligated to accept it. Our goal is to offer you a fair and competitive value, but the final decision is always yours.

Question 43

Do all our dealers offer the same warranty?

Accepted Answer

The answer is yes! We make sure that all our customers receive the same level of protection, no matter where they buy their vehicle. We want you to feel safe and supported in your purchase, so you can trust that you'll receive the same treatment wherever you buy.

Question 44

What if you want to extend your warranty once it has expired?

Accepted Answer

If you are interested in extending your warranty after it has expired, you will need to contact the relevant dealer. As an intermediary, we provide you with all the information and assistance you need to make informed decisions, but when it comes to specific warranty questions, it's best to speak directly with the dealer. They will be able to provide you with options and specific details about the warranty extension for your vehicle. If you need help communicating with your dealer or have any other questions, we're here to help!

Question 45

Are there differences between new, second-hand and zero-kilometre cars?

Accepted Answer

When it comes to warranties at Astara Store, we want you to know that we strive to offer you the best protection no matter what type of vehicle you choose. However, there are a few differences that are worth mentioning.
In general, the standard warranty offered by us is 1 year. This warranty applies to new cars as well as to new and used cars.
But here's the interesting thing: for new cars and zero kilometre cars, you have the possibility to top up the manufacturer's warranty. This additional warranty comes directly from the vehicle manufacturer and can be extended beyond the initial warranty period offered by us.

Question 46

What is not included in the warranty?

Accepted Answer

It's important to know that while our warranty is comprehensive and offers you great protection, there are some things it doesn't cover. For example, normal wear and tear due to everyday use, damage caused by accidents or misuse, and unauthorised modifications to the vehicle. But don't worry, we'll always be here to advise and assist you should any problems arise.

Question 47

What happens if I make modifications to the vehicle?

Accepted Answer

It is important to understand how unauthorised modifications can affect the validity of the warranty. Some warranties may be voided if modifications are made that are not approved by the manufacturer.

Question 48

What is the warranty coverage in case of travelling abroad?

Accepted Answer

Overseas warranty coverage varies by manufacturer and type of warranty. Some may offer limited international coverage, while others may be valid only in the country of origin. It is important to check the terms of the warranty to understand what services are covered outside the country and if there are any restrictions or additional requirements, such as using manufacturer-authorised workshops. If you plan to travel abroad, it is advisable to check your warranty coverage and consider the need for additional travel insurance.

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